Family Vita Health - Shipping Policies

SHIPPING POLICIES

Shipping Methods and Costs
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Generally, you will have the option of upgrading your shipping method for faster delivery (Ground, Third Day, Second Day or Overnight Service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

Shipping Rules and Restrictions

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
You will not be charged for any item until it is shipped to you.
Please call a Customer Service Specialist at 1-866-971-4384 if you have any questions.

Tracking Your Order

When can you track your order?
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 3 full business days before the package is checked into the delivering carrier's tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 3 full business days.

Orders placed on www.familyvitahealth.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on www.familyvitahealth.com will not offer tracking information, but will still offer order status and other details. Read the information provided below to learn the difference between tracking information and the order status.

Finding Your Order Status
The status of your order is easy to find.

Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.
Visit the website. Sign In for Your Order History at www.familyvitahealth.com 24 hours a day. If you signed up for a familyvitahealth.com account, you may view information about your most recent orders (including tracking information) as well as past orders.
Contact us. If you still have questions about your order, please contact us via e-mail at support@familyvitahealth.com.

How is order status different from tracking information?
The status of your order is supplied by www.familyvitahealth.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx or USPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.

*Tracking information may not be available for up to 3 full business days after an item is shipped from our warehouse.

Additional Shipping Details
Orders to PO. Boxes, APO/FPO will not be accepted.

Shipping is FREE when order consists only of electronic/email gift cards OR if the total of products purchased (after discounts and credits) is over US $50.00.

FREE Shipping will be limited to delivery in the Continental US, via method of Family Vita Health’s Choosing.

We will notify you of any complications with your credit card.

FamilyVitaHealth.com strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

International Shipping
At this time, all international orders are shipped via UPS and take approximately 7-10 days for delivery (unless your address qualifies for other UPS shipping options.)

Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.

Order Delivery & Backorders
Our goal is to ship your order immediately and completely. All orders are processed during business hours and email notification will be sent regarding backorders. All customers will be contacted by email if an item is out of stock to allow you to determine if you want the order shipped or held until the item becomes available (additional shipping charges may apply). You may also contact us to cancel a backordered item at any time. We will contact you by email if the item has become discontinued or back-ordered. If after 30 days we are unsuccessful in obtaining an ordered item, we will cancel the item off of your order and ship the remaining items if you decided to wait to ship the complete order. Please notify customer service prior to cancellation if you wish to extend a back order beyond 30 days.

Once an order is in 'Warehouse Processing' status it cannot be cancelled. This includes any order which has already been shipped, or 'Shipping'.

After receiving a shipment, please check all contents against the packing slip before discarding box and packing material. The customer is responsible for tracking shipments. In the event a shipment does not arrive, we need to be notified no later than 14 days from the recorded delivery date. In some instances the customer may be required to sign for a package, this is solely at the discretion of the shipping company.

If a package is returned after 3 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping and less a re-stocking fee of 15% of the total order amount.

Policy Revised on 2/12/2009